Customer Portfolios' Blog

Humans of CP – Rachna Prasad


This month’s Humans of CP features Rachna Prasad, a Database Solution Architect. Rachna graduated from St. Cloud University in St. Cloud Minnesota with a degree in Computer Science and Engineering. She has been at CP since early 2016, and we’re lucky to have her! This month, we’re speaking with Rachna to learn more about her work and life outside these blue and orange walls.

What do you do at Customer Portfolios? 

I am a Database Solution Architect. I collaborate with clients and different internal teams, such as Data Engineers, Analysts and Marketing Program Specialists, to scope, design and implement the databases that house our client’s data. Our Analysts then slice and dice the data to provide actionable insights to our clients.

If you could host a talk show, who would be your first guest and why?

Tough one - I would really want to talk to Albert Einstein and understand how he managed his time between being a patent office clerk and publishing paper on Theory of Relativity!! 

What’s one fall activity in Boston that everyone should do? 

I have more than one:

  • A rock concert!
  • A friend recently recommended the Big E fair- 1 ½ hours away from Boston, but it’s worth it!

Also around New England: 

  • Halloween brings out a lot of spookiness in Salem - it’s worth a trip!
  • New Hampshire’s White Mountains – they are amazingly beautiful in the fall!

What’s the most important personal attribute that you bring to your job? 

I will leave that for rest of the CP to answer! But in my opinion, my role requires a positive attitude and patience, and I believe I add that to CP’s bucket of positivity! 

What would you do with your 15 minutes of fame?

Convince Robert Kirkman to let me play a zombie in ‘The Walking Dead’. Best part of the deal – I already have experience playing a zombie, so they don’t need to train me. I played a zombie for one of my grad school event nights!

What’s a goal (personal or professional) that you would like to accomplish in the next year?

Take some vacations and visit Europe again or visit nearby US islands. I think I have accumulated enough vacation to do both - What do you say, Mike?

What has been your biggest challenge at Customer Portfolios so far? 

As SA’s we face challenges on multiple facets. We are trying to standardize our process and database design. Even though our major concentration is in the retail space, the need of every client is unique. Trying to standardize our processes and database design around the varied client business structures and needs is challenging, however, we have made progress standardizing some of our processes and are striving to achieve that ‘conveyor belt’ approach.


Stay tuned for next month, where we talk to one of our technology specialists!


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