Customer Portfolios' Blog

Humans of CP - Melanie Nunez


This month’s Humans of CP features Melanie Nunez, a Marketing Program Specialist. Melanie graduated from Bridgewater State University and worked for a nonprofit before joining the CP team one year ago. Today, we’re speaking to Melanie to learn more about her role and her life outside our blue and orange walls.

What do you do at Customer Portfolios? 

I’m a Marketing Program Specialist (MPS). I work with one of the biggest clients we have, and I focus more on building their emails. I work very closely with the email team to build and execute the daily ad-hoc emails. Additionally, I am helping to build the creative on their lifecycle revamps.

What was your favorite vacation last year?

I went to Dominican Republic three- or four-times last year. My favorite trip was when I got to go with my boyfriend. We are from different towns, so I was able to see his town and see what is was like to be raised there. The mentality of his town is so different than mine. I also was able to show him where I came from, so he had the chance to talk to my friends and family members and see where I grew up. I loved learning so much about him and where he came from.

And the food was amazing. It’s crazy how two different towns have such different food. His town has different candies and the fruits are so much sweeter. I also have a favorite new food – green pigeon peas! His grandmother picked them fresh, cleaned them up and made a rice with them. His grandmother doesn’t use any condiments or spices from the store – everything is freshly picked. It was really nice experiencing something that was so flavorful but totally natural and organic.

What is your typical morning routine?

The first thing I do is hit snooze like 20 times. It’s such a bad habit! If I wake up at 8am, I have alarms waking me up every 10 minutes before 8 AM. Once I wake up, I check my phone, check my emails, and respond to anything that is urgent. Then I hop in the shower, and try to drink something like a juice before driving to work.

I always write out my to-do list the day before so I’m prepared for what I have coming up the next day. The first thing I do when I get into work is look at my to-do list and check my emails. I then look for any notifications from the client, and adjust my to-do list for the day based on what came in overnight.

How has CP helped you in your career development?

I didn’t go to school for marketing or business, I went for criminal justice with minor in accounting. I was actually a double major, but they revamped the accounting curriculum in the last year, so I had to drop my second major. I did have a marketing job in school, but there was no strategy involved. It was mostly creating flyers in Adobe, and some very entry level tasks. I’ve always been very artistic and creative, and good at working to create something new. When I graduated, I wanted to go to law school. I got into good schools, but a friend told me to apply for my previous company. 6 years later and I’m still doing marketing!

My previous job was at a nonprofit, so there was a lot of stuff I couldn’t accomplish due to budget and other factors. I knew I wanted to expand and push myself to do more. Creating emails came natural to me, but creating emails with HTML was completely different, and I didn’t have a lot of background. Taking on that challenge and coming out strong at the end has truly helped me grow and know that I can do anything I can put my mind to. 

What’s your favorite quote and why?

My favorite quote is from the movie Apocalypto: “A great civilization is not conquered from without until it has destroyed itself from within.”

I learned about that movie my junior year of high school. At that time, I was just maturing. I was working at a nice job, had more responsibilities, and I was taking college classes. That quote related to me at that time because it’s true. If something is hard, I need to try it, and I can’t let it destroy me. The challenge won’t destroy me, but my mindset about it can cause me to destroy myself. If I maintain a positive attitude and accept the challenge, I don’t destroy myself in the process, and I can come out of the other side of the challenge undefeated.

If your house was burning down, what is the one non-living thing you would save?

My cell phone! I have everything on my phone. EVERYTHING. When I was younger, I had such a good memory. I knew cell phone numbers, birthdays, every detail I needed to know. In my friend group, I was the one who always remembered everything. But with my cell phone, I don’t feel like that anymore. The only 2 numbers I know are my aunt and my boyfriend, and birthdays – forget it. So I have reminders on my phone, like at 9am I get birthday reminders. And I would also take my laptop because it’s so important for work. I know I can bring my laptop anywhere and I can function and do what I have to do.

What has been your biggest challenge at Customer Portfolios so far?

The biggest challenge has been adjusting. As I said earlier, my previous job was at a nonprofit, and everything was so different. Things are more structured here. Before something happens it needs to go through meetings and approvals. In a nonprofit, it’s not like that. There were times I felt all over the place, and that’s why I needed to make the change. I needed something more structured. If I’m spending time on something, we’re actually following through to completion. It’s been a productive adjustment, but still something I need to get used to!


Stay tuned where next month we meet with one of our analysts!

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