Customer Portfolios' Blog

Humans of CP - Charlie Thorne


This month’s Humans of CP features Charlie Thorne, our Vice President of Service Delivery. Charlie has his bachelor’s degree from St. Lawrence University in New York and his MBA from Thunderbird School of Management in Arizona. He has been working at CP since 2016. Today, we are talking with him to learn more about his position and his interests outside our blue and orange walls. 

What do you do at Customer Portfolios? 

I am head of Service Delivery. I work with our new clients’ onboarding projects and on larger projects for existing clients. I help manage the full implementation from RFP and SOW development to final delivery of project deliverables. I manage a variety of large projects for our clients, including Portfolio Pathing, Perfect Pixel, Lifecycle Development, and ESP provider updates. 

What are 2 songs that are included in the soundtrack of your life?

2 songs is a bit difficult as I have over 80,000 songs in my iTunes library – I thought I’d take a look at some life events to see if I can get at a “Soundtrack”. With that as a premise, I’d have to start with the song that was #1 the day I was born: Rolling Stones – “Satisfaction”. This song also has several cover versions - one with an interesting twist by Devo that was popular during my high school years, and I saw it performed live a couple of times by the Grateful Dead. The 2nd song is not associated with life events; the #1 song the day I graduated high school (Michael Jackson’s “Beat It”) and college (U2’s “With or Without You”) have both become ubiquitous. I’d have to say my 2nd song would be the Grateful Dead’s Terrapin Station – it has interesting time signatures and is quite epic – especially when performed live. 

What is your 2018 New Year’s Resolution?

I would like to spend more time reading books – especially current ones. I used to have a book a week habit and that has waned in recent years as I stepped up my movie viewing with Netflix and Amazon – but there is nothing better than a good read. Most of the books I read the past few years have been more along the lines of “classic” literature, so I’d like to read more up-to-date books. I have a couple of favorite authors who have recently published new works – authors like Carl Hiaasen, Roddy Doyle, Mark Helprin, and Ben Elton.

If you could only drink one beer for the rest of your life, what would it be?  

I do enjoy a good beer –in fact, I rate beers online as a hobby – and while most of top beers these days are filled with the latest and greatest combinations of hops or lactic yeast strains, my favorite styles are Belgian Trappist ales. I really enjoy a good Triple or Quadruple Ale. If I were to arrive at a favorite, it would be from Brasserie de Rochefort’s “Rochefort 10”. It’s a little boozy at 11% abv, but it works with just about any meal and I’m always in a better mood after I finish one… or maybe it’s the abv?

If you could choose anyone, who would you choose as your mentor and why? 

This is probably the hardest question on this list as I would like a mentor to be well respected across the societal spectrum and not merely successful in one aspect, be it business, arts or sports. That said, I think Warren Buffet is someone who survived the good and bad times, and lives in the same house where he raised a family with the same wife in Omaha, Nebraska. He is in the process of donating his vast wealth to charity so it appears he has found a good work/life balance.

What’s the most important lesson you learned in 2017? 

That the importance of diplomacy, negotiation and translation has never been more important – both in the world of business and the world at large. Looking out for only yourself and your self-interest does not produce a good partnership that is required for success.

What has been your biggest challenge at Customer Portfolios so far? 

Getting up to speed with the intricacies of every position here at CP. We have specialists that range from high-level strategy to deep technical implementation, and as the project manager I needed to develop a conversational understanding of all phases of my projects in order to ensure the client gets what they want, and the solution is one that works for everyone… while being on time and on budget.

Stay tuned for next month’s Humans of CP, where we will speak with someone who spends his days generating actionable insights and recommendations for our clients.

Subscribe to Customer Portfolios' Blog